Information (assessment papers, referral forms, data-gathering questionnaires) relating to

assessments which are performed directly with Edinburgh Dyslexia Services will be retained, in secure storage, for no more than one school year after issuing the report, after which it will be shredded. The report will be kept until the child is 24 years of age or in the case of adult assessments, for 6 years after assessment takes place.

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When assessments are carried out through other providers, the reports and papers are passed to that provider for management within their own policies. In these cases, Edinburgh Dyslexia Services will not retain any data relating to the assessment for more than 1 school year after issuing the report.

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Our primary communication with our clients is performed through electronic means. We will only use methods of electronic communication which are appropriate for the data being exchanged.  
Most communication occurs through email, which is stored securely on our email provider’s servers, and accessed through a number of client applications on several devices.
Other communications, for example over messaging applications or SMS, are deleted after the conclusion of the work undertaken.
Records of opt-outs from communications will be retained indefinitely, in order to maintain our ability to conform to our legal obligations.​​